Home / Nursing / Telephone Triage for Obstetrics & Gynecology

Telephone Triage for Obstetrics & Gynecology

Edition: 3
9781496362414
ISBN/ISSN:
9781496362414
Publication Date:
April 19, 2018
2018-04-19
9781496362414
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Provide top-level obstetrics and gynecology telephone triage that is safe, efficient, and effective, with Telephone Triage for Obstetrics & Gynecology, ...
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  • Product Description
    Provide top-level obstetrics and gynecology telephone triage that is safe, efficient, and effective, with Telephone Triage for Obstetrics & Gynecology, 3rd Edition.

    This at-your-fingertips guide offers a wide range of current, evidence-based protocols, backed by proven patient-questioning techniques, quick-reference charts, and real-life patient scenarios. Adaptable to private practice, hospital, clinic, or call center, this invaluable guide will help ensure that your telephone triage standards stay high, while your practice serves individual patient situations with empathy and accuracy, right from the start.

    Be expertly guided through the telephone triage rigors of data-gathering, protocols, and patient education, with these vital features:
    • NEW chapter on incorporating internet research into advice on specific protoc
    • NEW and expanded protocols that offer updated content on preconceptual screening, infectious disease impacts on pregnancy, infertility management, and emergency contraception
    • Quick-reference sections that arrange protocols alphabetically for fast locating
    • Easy-to-follow, data-gathering, flowchart format that helps you quickly determine the nature and urgency of the caller’s problem, and choose the appropriate intervention
    • Easy-to-explain patient-education sections after each protocol
    • Basic Triage Assessment Forms that address specific problems and require vital patient data
    • Guidance on developing “telephone charisma” and the power of sympathetic listening
    • Effective patient questioning techniques —pertinent questions to ask, types of questions, time management, getting clarification
    • Real-life call scenarios that point out problems with not listening fully to the patient, skipping relevant questions, or exerting judgments
    • Covers telephone triage basics, including logistical and legal considerations, assessments, telephone communication basics and challenges, and more
    • Offers obstetric protocols, including overviews of preconceptual and infertility, early management of unintended pregnancy, fetal prenatal screening, early pregnancy evaluation and surveillance, and more
    • Offers gynecologic protocols, including overviews of abnormal bleeding and spotting, amenorrhea, barrier contraceptives, breast complaints, emergency contraception, injectable contraceptives, intrauterine contraception, menopausal concerns, and more
    • Vital guidance for all gynecologic nurses, obstetric nurses, certified nurse midwives, OB/GYN nurse practitioners, all triage nurses, and health professionals at call centers

    Your book purchase includes a complimentary download of the enhanced eBook for iOS™, Android™, PC, and Mac. Take advantage of these practical features that will improve your eBook experience:
    • The ability to download the eBook on multiple devices at one time—providing a seamless reading experience online or offline
    • Powerful search tools and smart navigation cross-links that allow you to search within this book, or across your entire library of VitalSource eBooks
    • Multiple viewing options that enable you to scale images and text to any size without losing page clarity, as well as responsive design
    • The ability to highlight text and add notes with one click

    About the Clinical Editors

    Vicki E. Long, DNP, RN, CNM, is an Assistant Professor at the School of Nursing, University of South Carolina Aiken.

    Patricia C. McMullen, PhD, JD, WHNP-BC, RN, FAANP, FAAN, is a Professor and Dean of the School of Nursing, The Catholic University of America, Washington, DC.
  • Specs
    Edition
    3
    ISBN/ISSN
    9781496362414
    Product Format
    Paperback Book
    Trim Size
    7 x 9
    Pages
    448
    Table
    12
    Edition
    3
    Publication Date
    April 19, 2018
    Weight
    2
  • Vicki Long
    Patricia McMullen JD, MS, CNS, CRNP
  • Table of contents
    Part I: Telephone Triage Basics
    1. Telephone Triage in Women's Health Care: Logistical and Legal Considerations
    2. Assessing the Obstetric/Gynecologic Patient by Telephone
    3. Communication Basics and Challenges in Telephone Triage
    4. The Use of Online Information Retrieval in Telephone Triage: Professional Resources and Social Media
    Part II: Obstetric Protocols
    5. Preconceptual and Infertility Overview
    6. Early Management of Unintended Pregnancy Overview
    7. Fetal Prenatal Screening, Evaluation and Surveillance Throughout Early Pregnancy Screening and Diagnosis Overview
    8. 1st Trimester Overview
    9. 2nd Trimester Overview
    10. 3rd Trimester Overview
    11. Postpartum and Neonatal Overview
    Part III: Gynecologic Protocols
    12. Abnormal Bleeding and Spotting Overview
    13. Amenorrhea Overview
    14. Barrier Contraceptives Overview
    15. Breast Complaints Overview
    16. Emergency Contraception Overview
    17. Nexplanon Overview
    18. Injectable Contraceptives Overview
    19. Intrauterine Contraception Overview
    20. Menopausal Concerns & Hormone Therapy
    21. Natural Family Planning (Fertility Awareness) Overview
    22. Pelvic Complaints Overview
    23. Systemic Hormonal Contraception Overview - Combined Oral Contraceptive Pills, NuvaRing, Ortho Evra, and Progesterone-Only Pills
    Part IV: Other Women's Health Protocols
    24. Overview of Other Women's Health Issues
    Appendix A: Selected Important Community Resources
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