We want you to be completely satisfied with your purchase. If you purchased your product directly from LWW and it does not meet your expectations, you may return it. Please see our policy and steps for returning below.
If you purchased an LWW product from a retail location (school bookstore, Amazon, etc.) and not directly through us, you must contact that retailer to process your return/refund.
If you have a registered account on shop.LWW.com you can submit a return request online! Log in and follow these instructions:
You may return your book within 30 days for a full refund. Please note your book will be ineligible for return if any access code has been scratched off (activated or not). Please follow the physical return instructions below.
POD (Print on Demand)
Print-on-demand titles are not returnable or refundable.
Your subscription may be cancelled entitling you to a refund for all un-mailed issues. Please contact Customer Service to request a cancellation.
If you have a registered account on shop.LWW.com you can submit a cancellation request online! Log in and follow these instructions:
If your subscription history is empty, contact Customer Service to have your account number added to your online account.
Digital Products (CoursePoint, Vitalsource eBooks, PrepU, vSim, etc.)
Your digital product may be eligible for a full refund if requested within 14 days of the activation date AND if there has been no usage on the product. Please call, email or chat with Customer Service to request a refund.
Software/Video Access Codes (Aclands, Bates Visual Guide, etc.)
You may return software/video access code(s) if it is unopened, without activation or installation. Please follow the physical return instructions below.
Downloadable Products (Stedmans, etc.)
Downloadable products are not returnable or refundable.
For physical product returns, please follow these three easy steps:
2. Please include the invoice/packing slip for the products you are returning inside the package. This will allow us to easily locate your account and the order you are returning. You can print your invoice here. If you do not have your invoice and you are unable to print it, please include the name associated with the order, the complete shipping address and a contact phone number so we can properly credit your account.
3. Affix the courtesy return label securely to your package and mail it from your local post office.
NOTE: The merchandise return label is available in .PDF format and requires Adobe Acrobat Reader to view. If you do not have the Acrobat Reader plug-in or application software installed on your computer, click on the logo below to obtain a free copy.
(Updated September 2021)
All items are sold on a non-returnable basis. Returns are only accepted for defective items or items damaged in shipping.
Claims for incorrect shipments, short-supplied or duplicated stock must be received no later than ninety (90) days from invoice date. Claims should be made by telephone to LWW Customer Service at 877-832-5919 or firstname.lastname@example.org.
Returns of products received from LWW in damaged or unsaleable condition must be made within ninety (90) days from invoice date. Returns documentation must be clearly marked "Received in damaged condition."
Preauthorization by LWW is required before you make any return. For approval call 877-832-5919 or email email@example.com. Once the return is approved, a replacement order will be sent for the damaged/defective product. You need to include a copy of the LWW invoice or invoice number for the original sale of all LWW product(s) being returned. The documentation must be enclosed with the returned product(s). LWW will not accept returns of electronic media titles if the shrink-wrapping has been opened or damaged. Returns will only be accepted if they are delivered to our distribution center at the address below:
(Updated February 2016)
Returns Policy for Wholesalers & Retailers in the following areas: Asia, India, Japan, Middle East, Africa, Central & South America and the Caribbean (including Puerto Rico and USVI)
Please note: Australia and New Zealand customers who buy from Australia office should contact directly the Australia office at Lippincott Williams & Wilkins Pty Ltd. PO Box 725, Broadway, NSW 2007, Australia or by email to LWWcustservANZ@wolterskluwer.com
10650 Toebben Dr
Independence, Ky. 41051
Attn: Customer Service
All shipments must be made on Delivered Duty Paid terms (also known as DDP, in which the seller fulfills their obligation when the goods have been made available at the named place in the country of importation. The seller has to bear the risks and costs, including duties, taxes and other charges of delivering the goods thereto, cleared for importation). Under no circumstances shall any shipment be made on FOB, CFR or similar terms.